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General Terms and Conditions

  • The prices are per person/ per day with half board and in Euro
  • Persons aged 14 years and over have to pay a tourist tax of 3,40 Euro per person per night. This fee is not included in the total price of your stay.
  • All rooms in our hotel are non-smoking rooms
  • If you specify the type of room or room number, so we will try to accommodate your wishes. But we cannot guarantee you a particular room number or floor.
  • Children’s rates apply for children sleeping in their parents’ room (two adults paying the full rate).
  • The room and floor plans may change slightly
  • Your room will be ready for you by 3:00 p.m. on the day of your arrival. In the event that you are unable to come to the hotel by 7:00 p.m. of the scheduled day of your arrival, we request that you give us a short notice.
  • Please vacate your room by 10:00 a.m. of the day of your departure.
  • You can pay in cash, with your EC Card, and by credit card (excepting American Express, Diners Club)
  • In the case of cancellation, late arrival, or premature departure, we must charge the following charge (Consumer Protection Code (Legislative Decree 206/2005). We hope for your understanding insofar as vacant rooms represent a business loss for us.
    Cancellation terms
    up to 60 days prior to arrival: cancellation free;
    59-21 days prior to arrival. 30%;
    0-20 days prior to arrival 90%.
    Please understand that we charge the total amount according to the booking charge for early departure or late arrival.
  • No deductions from the Package price or gift vouchers shall be made for services not used during the Package weeks
  • We accept no liability for objects left behind
  • If booked beauty treatments or Vital applications are not claimed without being cancelled in good time (24 hours in advance), we are obliged to invoice 100% of the price of the treatment
  • On New Year's Eve we charge a New Year's Eve surcharge of € 45,00 per person (from 13 years)
  • Travel Insurance
    If you book your holiday, we recommend you to conclude a travel insurance with our partner “European Travel Insurance”.
  • Travel cancellation
    http://hotel.europaeische.at/hgv-en?AGN=10020062